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Order process was easy and painless. Service was prompt. Product received exactly as described. No need to follow up with seller
The original sprung hook I received with my scope probe was built backwards, the gold hook was installed the wrong way around. I tried to bend the hook in the correct direction rather then call customer service. Needless to say, the gold plated steel broke right at the original bend, my fault; so I purchased another one. New one works perfectly.